Mastering Maintenance Supervisory Skills
Building a Regimen for Maintenance Excellence
Zoom
Event Details
Mastering Maintenance Supervisory Skills: Building a Regimen for Maintenance Excellence
Why do some teams accomplish more with the same time and resources? They
know how to manage their routines, services, and preparation. In this session we will share the best practices that get results and why they do. We will break down how to organize your day and services in a way that improve results, morale, and the customer experience.
If you want to improve your results without overwhelming your team or burning them out, then this is a great session that will provide insights and perspective to help make changes everyone will appreciate.
- Tips, tricks, and considerations for work orders
- How to catch up when you are behind
- Organize and prioritize the day
- Optimize skillsets, location, and proximity
- Best practices and common mistakes
- Discover the tactics of high performing companies and how you can apply those lessons to your team, while avoiding common missteps.
- How to navigate emergency repairs
- Understand established standards, risks, and responses
- Preparing for each upcoming season
- How to get ready for each season, what to do, and how to reduce service requests before they happen.
- Coaching and motivating the team
- Learn to better guide and navigate excellence
Meet Our Speaker: Mark Cukro (Cook-Row)
Mark is the President of Plus One Consulting, Inc. and founder of Service Team
Training and maintenance videos.com. Mark is a national speaker and a leading resource in the field of service team development and training.
His certifications include CAPS, CAMT I, CAMTII, CPO, CPO Instructor with the PHTA, EPA proctor for the NEW 608 certification as well as all HVAC Excellence courses. Mark is also a NAAEI Instructor and worked on the development of the new CAMT program. Prior to Starting his own company, he was the Director of Service Team Development for Colonial Properties Trust, Inc, a New York Stock Exchange traded company with 148 properties and over 48,000 apartment homes.
On a personal note, Mark is also a professional Jiu Jitsu Coach and owns and operates a Martial Arts Academy in Harrisburg, NC. and owns commercial and residential real estate and recently completed construction on a new building.
