Let's put aside - for a few moments at least - what to say and what not to say and what to do and what not do. Instead, let's focus on how to "be" and then work out the "say" and "do"! We'll review protected classes, and how to manage our words and actions and we'll review industry best practices, particularly with regard to today's hot issues: Disability accommodations and modifications, service animals and pets, handicap vs. accessible parking spaces, and we'll have some time to respond to your specific questions.
Speaker: Doug Chasick, CPM®, CAPS, CAS, Adv. RAM,CLP,SLE,CDEI