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NCFAA Learning Labs: The Science of Leadership, Customer Service & Feedback

with Bill Nye "The Apartment Guy"

Thursday, February 19, 2026
9:00 AM - 1:15 PM (EST)
11 Seats Remaining

Event Details

 9 am
Session I: Keys to Creating a Committed Team - Leadership training for maintenance and office teams. Learn how the best organizations create a
powerful sense of commitment from their team. A commitment to the company, coworkers and customers. This session will change the perspective from a failed belief in motivation and transition to a strategy to build commitment.
 
*Remember your Service Managers!
11 am
Session II: Radical Feedback
Great organizations move at the pace of the market. The market gives feedback almost immediately, so we need to give immediate feedback to your team. This session will teach how to effectively give instant feedback to your team. Done in a way that has a lasting, positive impact on your team’s performance.

12 pm
Lunch Session: Ridiculous Customer Service
Great customer experience relies on 3 fundamental principles. This session will take the audience through each one of these fundamentals along with some amazing stories of great customer service from many different types of industries. Get ready to open your mind and imagine the “ridiculous” with this fun and impactful session.


About Our Guest Speaker:
 In 1981 I enlisted into the United States Air Force.  That decision changed my life. While serving overseas, I was selected to attend the prestigious U.S. Air Force Leadership School, which is still the foundation for many of my leadership beliefs. I have been blessed during my multifamily career to work with some of the brightest and most talented people at every level. I hope that my consulting, mentoring, training and keynote addresses will have an impact on your life in a positive, long-lasting way. On behalf of my loving and supportive family, I want to thank you for attending my sessions and for trusting me with the task of helping you and your business!

"Bill is absolutely the best speaker in the multifamily industry. He has a tremendous amount of experience as a leader which helps the audience connect to his message." - Matt Miller, VP of Operations, Signature Management Corp

FREE for EPass Subscribers!

Agenda

February 19
9:00 AM - 11:00 AM Session I: Keys to Creating a Committed Team
11:00 AM - 12:00 PM Session II: Radical Feedback
12:00 PM - 1:15 PM Lunch Session: Ridiculous Customer Service

For More Information:

Robert Carroll (Member)
Robert Carroll (Member)
CNPR Association Executive NCFAA (352)333-0333
View Profile
Sponsor:


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We reserve the right to use photographs/videos taken at any event sponsored by the association without the express written permission of those included within the photograph/video. We may use the photograph/video in publications or other media material produced, used or contracted by association including, but not limited to: social media platforms, brochures, invitations, publications, magazines, television, website, etc.

Any person that does not wish to have their photo taken or distributed must contact the association and communicate, in writing, their intentions. These requests will be accommodated; however a photograph must be included for identification purposes (and will be held in confidence).