The Community Manager is responsible for supervising, controlling, and planning the day-to-day activities of the apartment community. They are also responsible for the implementation of company policies, procedures and programs that will assure a well-managed, well-maintained building within established management operating and assuring compliance with all regulatory agencies and investors.
- Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.
- Provide support to staff to encourage team work and lead as an example in creating a harmonious environment. Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.)
- Determine transitions and promotions for on-site personnel.
- File reports regarding any work-related injuries.
- Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-ins/move-outs, accounts payable, order office supplies, etc.)
- Prepare annual budgets and income projections in a timely and accurate manner. Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
- Review, code and approve invoices for payments.
- Make daily bank deposits.
- Ensure property is rented to fullest capacity.
- Utilize marketing strategies to secure prospective residents.
- Oversee the consistency and effectiveness of the Assistant Community Manager and Leasing Agent associates’ use of policies and procedures, including priority wait lists, phone techniques, application verification and notification.
- Ensure leasing practices conform to federal, state, and local law. Ensure that credit and criminal reports are obtained for all prospective residents and ensure that company policies and standards regarding income and prior rental history are met.
- Prepare, process and sign all leases and related forms or supervise others in doing so.
- Collect rents, late charges, handle delinquent accounts, or supervise others in doing so.
- Aggressively pursue lease renewals. Send notices out at least 45 days prior to expiration.
- Supervise leasing employees insuring good closing techniques.
- Handle evictions and landlord liens.
- Maintain all resident files including move in sheets, move out notices, security dispositions and warnings.
- Ensure that residents are provided with a clean, safe, and well-maintained community.
- Ensure that maintenance requests are handled on an immediate one-call basis, if possible, and that residents are notified if parts must be ordered, causing a delay.
- Maintain the common areas.
- Ensure the availability of make-ready vacant units.
- Oversee risk management and emergency procedures.
- Continually inspect the property and improvements, recording deficiencies and taking the necessary action, within budget limits.
- Maintain key control coding for all units and areas.
- Handle emergencies. Report accidents and emergency situations to your Regional Community Supervisor immediately and prepare all proper reports. Be available 24 hours/7 days a week unless regional property supervisor has been notified. Monitor parking lot for unauthorized vehicles.
- Review weekly reports for accuracy and completeness.
- Supervise outside contractors working on the property.
- As directed by the Regional Community Supervisor, prepare property for code inspections, mortgage inspections and all other inspections.
- Report to Regional Community Supervisor any violations of company policy by employees.
- Develop and enforce community policies and rules.
- Position requires a minimum of 3+ years property management experience.
- Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
- Achieve Fair Housing certification prior to interaction with prospects or residents.
- Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
- Knowledge of OSHA laws and regulations. Be able to work evenings and weekends. Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community. Comply with expectations as demonstrated in the Employee Handbook. Successfully pass a drug test.
- College degree preferred.
- Certified Apartment Manager (CAM) or
- Accredited Resident Manager (ARM) preferred