Customer Service Coordinator

Posted By: Robert Carroll (Member) Job Board ,

JOB DESCRIPTION: Customer Service Coordinator

Classification: Non-Exempt
Reports To: Customer Service Manager

About the Company:
Trimark Properties is a Gainesville-based real estate developer and property management firm
specializing in high-end housing, office, restaurant, research, retail, and other niche developments next
to the University of Florida. Trimark was founded in 1992 and has experienced steady growth through
understanding our market, delivering award-winning projects, maintaining and constantly improving our
portfolio. We provide a unique team approach to all aspects of real estate and business management,
deliver top quality products, service, and sales. We believe in “Location, Location, Location." Our
communities are steps to UF, Gainesville’s Midtown and Innovation District, and UF Health (Shands)

Trimark Properties is seeking a Customer Service Coordinator to join our company. Previous experience
as a Community Assistant, Leasing Agent, or Brand Ambassador a strong plus but not required. Huge
opportunity to grow and develop personally. Must have a professional office appearance, strong
customer service skills, strong communication skills, a passion for working with others, and a friendly
demeanor. This is a full-time, career position. If this sounds like you, keep reading!

Essential Functions:
 Be a key point person for residents
 Answer resident questions and assist with their needs
 Answer phone calls coming into the leasing office
 Greet visitors and assist them as needed
 Assist residents with package pick up and keys, if locked out
 Answer emails with a professional tone; must have strong writing skills
 Log client complaints; be an active listener and de-escalate when necessary
 Strong sales skills to assist with renewal lease campaign
 Possess a positive attitude
 Goal oriented
 Enjoys a fast-paced environment
 Motivated
 Strong computer skills
 Strong verbal skills
 Friendly demeanor
 Other duties, as assigned

Required Skills/Qualifications:
 Previous experience as a Community Assistant, Leasing Agent or Brand Ambassador a strong plus but not required
 1 year of Customer Service experience
 Trustworthy
 Hard working
 Must have reliable vehicle (will need to visit other Trimark buildings to assist residents or managers)
 Full time applicants only

Applicants must pass a background check and drug test.
Trimark is an Equal Opportunity Employer and Drug Free Workplace.

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