Conflict Resolution

2 CEC's

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Thursday, September 19th, 2019
9:30 AM - 11:30 AM (EDT)

Event Details

Synopsis of Conflict Resolution Workshop

This course focuses the importance of resolving conflict so it doesn’t become a
distraction or cause on-going problems on a team. Frequently issues go unresolved because employees don’t know how to appropriately discuss and explore options to a conflict. The workshop will focus on both employee/employee conflict and employee/resident conflicts.

Objectives:
At the conclusion of this course, participants will be able to:
1. Choose and apply appropriate conflict-resolution and
consensus-building strategies.
2. Recognize and determine when to use the conflict-resolution
strategies.
3. Select and implement six team decision-making techniques.

Instructor: Karen Brandell

 

For More Information:

Robert  Carroll (Member)
Robert Carroll (Member)
CNPR Association Executive NCFAA (352)333-0333